Thank you for visiting the Website of Élite gestion parasitaire inc. and reading our privacy policy (hereinafter referred to as the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data and information in accordance with this Policy, where applicable.

This Privacy Policy is composed of the following elements:

  1. Objectives of the Privacy Policy,
  2. Effective date,
  3. Consent procedures,
  4. Objectives of data collection,
  5. Data processing purposes,
  6. Personal information collected,
  7. Processing methods used,
  8. Access to and control of personal information,
  9. Sharing and reasons for sharing personal information with third parties,
  10. Use of cookies and similar technologies,
  11. Retention of personal information.

1. Objectives of the privacy policy :

Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect personal information in accordance with applicable laws.

In order to ensure this protection, Élite gestion parasitaire inc. will only collect, process and share personally identifiable information with the consent of the individual, unless permitted or required by law, in which case your consent will not be required.

The purpose of this Policy is to inform users of why and how Elite Pest Management Inc. or anyone acting on its behalf, will collect and use their personal information. It is intended to be in plain language to ensure informed consent from users.

For the purposes of this Policy, “personal information” means any information about an identifiable individual or information that allows an individual to be identified. Wherever possible, we will anonymize, pseudonymize and/or aggregate such information so that it no longer identifies an individual.

2. Effective date

This Policy applies as of January 1, 2024.

This Policy replaces the Privacy Policy as of [01/01/2024].

3. Procedures for obtaining consent

We are committed to obtaining consent prior to collecting personal information from an individual. Consent may be express or implied, and may be provided directly by the individual or by his or her authorized representative.

We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication, or a name and telephone number to obtain an answer to a question, is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we take into account the sensitivity of the personal information involved, the purposes for which it is collected and the reasonable expectations of a similarly situated individual.

If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.

It is not always possible, particularly in the case of government requests, to obtain consent for the collection, use or disclosure of personal information. We will never disclose such information other than in accordance with this Policy, except as required or permitted by law.

4. Data collection objectives

Information is collected in accordance with the purposes and objectives set out in this privacy policy.

Here are some of the reasons we collect your personal information:

  • To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
  • To provide and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the operation of our products and services.
  • To develop new products and services and for AI: The data collected may be used in a research and development context to offer new products and services to our users, notably through advertising and marketing messages. In addition, collected and aggregated data may be processed by algorithms using artificial intelligence.
  • To offer personalized products and services: Collecting and analyzing the data generated by your interactions with our services enables us to develop and create products and services that are relevant to your expectations in terms of culture and entertainment, in particular in order to provide adaptation measures for customers who require them.
  • To evaluate the performance of products and services: Data is collected in order to obtain information on the advantages and disadvantages of our products and services, and to evaluate and resolve them if necessary, notably through surveys. This enables us to ensure the quality of our products and services, as well as promoting risk management.
  • To protect the privacy of our users. The data collected enables us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
  • To meet legal obligations. Data is collected to meet obligations arising from laws, regulations or international treaties.

5. Personal information collected

Élite gestion parasitaire inc. may collect personal information in various forms, but will do so only by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context of your interactions with Élite gestion parasitaire inc. ]. This is why it is important for us to inform you of the nature of the personal information we use.

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to :

Name and contact information. First and last name, e-mail address, postal address, telephone number and other similar data used to contact you.

Credentials. Passwords, password hints and similar security information used to identify you and access your account.

Demographic information. Information about you such as your age, gender, country and language of communication.

Payment information. Data required to process your payments, such as your payment instrument number (e.g. your credit card number) and the associated security code.

Subscription data. Information about your subscriptions to cultural events and company newsletters.

Images and sounds. Audiovisual data used to ensure the safety of our users, in particular on the sites of cultural events for which we are organizers or hosts.

Interactions. Data relating to your use of our websites, platforms and tools. This is data that you provide in order to use the products. In other cases, such as error reports, this is data that we generate.

Other examples of interaction data we collect include:

  • Data on sites visited and usage. For example:
    • Payment and account history. Data on the items you buy and the activities associated with your account.
    • Problem resolution and support data. Data you provide when you contact Elite Pest Management Inc. for assistance, including the products you use, and other information that helps us solve your problem.
  • Interests and preferences. Data on your interests and preferences, such as the artists or style of music that draws you to concerts, the types of exhibitions and cultural events that interest you, and the cities to which you are willing to travel to attend certain cultural events. Apart from the information you have explicitly provided, the other data we collect sometimes enables us to define or guess your interests and preferences.
  • Content consumption data. Data on multimedia content (e.g. TV, video, music, audio, books, applications and games) accessed through our products.
  • Searches and commands. Search queries and commands you use when using our website.
  • Textual, input and handwritten data. Textual, input and handwritten data and related information.
  • Location data. Data, which may or may not be precise, about the location of your device. For example, it is possible to collect location data from a device’s IP address or from data in your account profile that indicates with less precision where you are, such as the name of a town or a zip code.
  • Other data. Other data provided when you use our website, in particular data from Google Analytics.

6. Data processing purposes :

Provide our products and services. We use data to operate our products and services, as well as to provide you with rich, interactive experiences.

For example, to check which pages are the most visited.

Improving products and/or services. We use data to improve our products, in particular by adding new features or capabilities (error reporting when purchasing a ticket, or when consulting an online program, etc.).

Customization. Some products include personalized features, such as recommendations that optimize your experience and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location.

Development of products and/or services. We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand our customers’ needs.

Customer support. We use data to diagnose and resolve problems with products and/or services, restore access to your personal account, provide other support and assistance services.

To help secure and resolve problems. We use data to help secure and resolve problems with our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience and informing them of updates to our products and services. This may include the use of automated systems to detect security problems.

Security. We use data to protect the security of our products and customers. Our security features may include preventing malware from running, notifying users when malware is detected on their device, or using video surveillance to ensure public safety at events.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to e-mail newsletters, respond to surveys and opt-in to receive promotional communications from Élite gestion parasitaire inc. by e-mail, SMS, postal mail and telephone. For more information on how we manage your contact information, e-mail subscriptions and promotional communications, please see the Access and Control of Your Personal Information section of this Policy.

Relevant offers. Élite gestion parasitaire inc. uses data to provide you with relevant and important information about the products and services we offer. We analyze data from a variety of sources to predict what information will be most interesting and relevant to you and communicate it to you in a variety of ways. For example, we can predict your entertainment interests and suggest new activities that you might enjoy.

Advertising. Élite gestion parasitaire inc. uses the data collected through its interactions with you, some of our products and on third-party Web sites to advertise our products and services, particularly on third-party sites. We may sometimes use automated processes to make advertisements more relevant.

Business transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact details to provide products purchased in our online shops/ticketing.

Reporting and business operations. We use data to analyze our operations and improve decision-making. This enables us to make informed decisions and create reports on the performance of our activities.

Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts and protect our property. For example, we use data to confirm the validity of tickets sold in order to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

Legal compliance. We process data to comply with the law. For example, we use the age of our customers to ensure that we comply with our obligations to protect the privacy of children or to ensure that the customer complies with the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.

Research. We use data to carry out research, particularly for scientific purposes and in the public interest, where permitted by law.

7. The treatment processes used

Élite gestion parasitaire inc. attaches the utmost importance to the security of your personal information and undertakes to process it in accordance with industry standards and norms, solely for the purposes for which it is collected, as described in this policy or in a specific notice to that effect. However, given the inherent security limitations of transmission via the Internet, it is impossible to safeguard your personal information absolutely. Information transmitted to us is therefore ultimately at the user’s own risk.

8. Access to and control of personal information

Élite gestion parasitaire inc. ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is to be used.

You have the right to request access to your personal information for verification purposes and to request a correction if your personal information is inaccurate. If you believe that your personal information is inaccurate, or if you wish to access your personal information, you may make a request using the contact information provided at the end of this Policy.

To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

In addition, there may be circumstances where we will not be able to provide you with access to your personal information. In particular, when access may lead to the disclosure of another person’s personal information and that person refuses to consent to its disclosure, or when legal restrictions apply. Should such a situation arise, we will advise you of the reason why we cannot provide you with access to your personal information.

If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.

9. Sharing and reason for sharing personal information with third parties

We do not share your personal information with companies, organizations, or people outside of Élite Gestion Parasitaire inc. , with the exception of our suppliers and authorized partners who need to have access to the information for the purposes listed in this policy and within the limits thereof, as well as in the following cases:

  • With your consent.
  • For storage in cloud servers, in which case personal information could pass through third party jurisdictions. Please note that we only use the services of reputable companies with privacy policies.
  • For external processing purposes: We transmit personal information to other companies or trusted persons who process it on our behalf, according to our instructions, in accordance with this privacy policy, with at least an equivalent degree of data security ours and in compliance with any other appropriate security and confidentiality measures.

In particular, we use the services of third-party providers to pool, clean and analyze data in the culture sector so that they can promote this data and develop tools for the benefit of the public or players in the sector. To do this, these providers process the information provided in the following manner:

The data is first prepared and then classified for use.

From the prepared data, the provider creates aggregate statistics that contain general, non-personal information, sometimes combined with data from similar sources. These shared data are then used to establish global statistics such as provenance analyzes (mainly via postal codes) but also seasonality analyzes or even price analyzes (shopping basket type).

This data is then enriched using two different processes. The first is enrichment through the use of freely accessible third-party data, such as socio-demographic data issued by the Census via the postal code. The second process is called inference enrichment. Enrichment by inference consists, for example, in the context of purchasing a ticket at the “under 25s” rate, of deducing that the individual concerned is under 25 years old.

For legal reasons: We transmit personal information outside of our company if access to it is necessary to comply with applicable laws and regulations.

Elite pest management inc. undertakes not to sell or rent your personal information to any third party.

10. Cookies and Similar Technologies

Elite pest management inc. may use cookies, web beacons, web beacons, log files or other technologies to collect certain personal information relating to visitors to our websites, as well as recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website and which allow the current connection to be uniquely identified. This data may include information such as your Internet address (IP), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the length of visit and any other statistics.

The cookies used are used in particular to find search history as well as baskets (e.g. ticket purchases) linked to the session, to facilitate the user’s online browsing experience. It is important to know that activating the cookies option may, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, giving you the option to accept them or not.

Please note that our website may contain links or referrals to third party sites. This policy ceases to apply when you leave our website and Élite gestion parasitaire inc. ] is not responsible for the collection or processing of personal information by these third parties or via these external sources.

11. Retention of personal information

Elite pest management inc. keeps the collected data for different periods of time, depending on their nature and their usefulness in offering our products and services. During the conservation period,  Élite management parasitaire inc. takes physical and technical measures to ensure the security of data containing personal information.

The main places where personal information is kept are the cities in which Élite gestion parasitaire inc. has offices or facilities and in cities in which Élite gestion parasitaire inc. has servers containing data collected by Élite gestion parasitaire inc.

Personal information may be stored outside the country in which you live, if a third party provider or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and the government and law enforcement authorities of those countries. or territories may have access to it.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods of time.

Other information

Changes to these rules:

We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy cannot be applied without your explicit consent. We always indicate the date the last changes were made and allow you to access archived versions for viewing. If the changes are material, we will post a prominent notice on our website (including, for certain services, by email notification).

Person responsible for compliance:

If you have any questions, comments or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy:

Pascal Rock
Élite gestion parasitaire inc.
289 ch de Joliette, Lanoraie, Qc
Telephone: 514-791-8385
Email: [email protected]